You may also want to consider adding provisions to your order letter to determine when the representation is deemed complete (“unless my company`s representation has ended beforehand, if my company sends you a final invoice for the services in this regard”) and set out your company`s guidelines for keeping records. Setting an end point for representation helps define two elements: (1) the date on which the limitation period begins to run; and (2) the point at which the client becomes a former client for conflict analysis purposes. From the point of view of risk management, the main provision of the order letter is the first requirement: the definition of the scope of representation. You should use the order agreement to precisely define the tasks that your firm will take on for the client, and each order contract should contain a description specifically tailored to the client`s new business. (c) Instead of sending the client a written mandate letter, a lawyer may comply with the provisions of subdivision (a) of this section by subtracting, before or within a reasonable time after the commencement of the representation, a written retention agreement signed with the client, provided that the agreement addresses the matters set out in subsection (b) of this section. Lawyers often object to detailed written client order agreements because they fear that a potential client will be eliminated by its length or by the self-protective nature (“CYA”) of the document. And it is true that a full letter of commitment cannot and cannot vaccinate the lawyer against the claims of a disgruntled client. But the well-crafted letter of commitment remains one of the best ways to minimize, if not avoid, the financial and reputational risks of customer disputes.